Introduction

Who we are

In this document, “we” or “us” refers to the FAMS Group of companies, which are registered in Angola, Zimbabwe, Mauritius and the Isle of Man.

This policy governs the way we treat your personal information collected electronically when you use our website.

We are committed to respecting the privacy of your personal data.

Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected on this site.

Here is a list of the information we collect from you, either through our web site or as provided to us in some other way, and why it is necessary to collect it.

Business and personal information

This includes basic identification and contact information, such as your name and contact details and includes all information given to us in the course of your business and ours, such as information you give us in your capacity as our client. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose.

This information is used:

• to provide you with the services which you request;
• for verifying your identity for security purposes;
• for marketing our services and products;
• information which does not identify any individual may be used in a general way by us or third parties, relating to demographics or usage of a page or service.

We keep information, which forms part of our business record for a minimum of six years. That is because we may need it in some way to support a claim or defence in court.

Market place information

When we obtain information from you specifically to enable you to buy a service offered on our web site by another individual or business, we assume that in giving us your information, you are also giving us permission to pass it to the relevant individual.

Your domain name and e-mail address

This information is recognized by our servers and the pages that you visit are recorded. We shall not under any circumstances, divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically.

This information is used:

• to correspond with you or deal with you as our client;
• in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;
• to send you news about the services to which you have signed up;
• to inform you about other services or services of sister web sites.

Information you post on our website

Information you send to us by posting to a forum or blog or in your advertisement, is stored on our servers. We do not specifically use that information except to allow it to be read, but we reserve the right to use it in any way we decide.

Website usage information

We may use software embedded in our website (such as JavaScript) to collect information about pages you view and how you have reached them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you.

Third party content

Our web site is a publishing medium where anyone may register and publish personal information. We invite you to report any unauthorized content and are committed to following appropriate procedures to remove infringing content from the service if we receive proper notice.

Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data which is indirectly made up from your personal information, from software services such as Google Analytics and others. No such information is identifiable to you.

Content you provide to us with a view to be used by third party

If you provide information to us with a view to it being read, copied, downloaded or used by other people, we accept no responsibility for what that third party may do with it.

Cookies

Cookies are small text files that are placed on your computer’s hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.

Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser) or may remain on your computer until you delete them or until a defined period has passed.

Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website.

Here are the ways we use cookies:

• to record whether you have accepted the use of cookies on our web site. This is solely to comply with the law.
• to allow essential parts of our web site to be functional.
• to enable our content management system.
• to enable the online notification form – the form that you use to contact us for any reason. This cookie is set on your arrival at our web site and deleted when you close your browser.
• to enhance security on our contact form. It is set for use only through the contact form. This cookie is deleted when you close your browser.
• to collect information about how visitors use our site. We use the information to improve your experience of our site and enable us to increase sales. This cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.
• to record that a user has viewed a webcast. It collects information in an anonymous form. This cookie expires when you close your browser.
• to record your activity during a web cast. An example is as to whether you have asked a question or provided an opinion by ticking a box. This information is retained so that we can serve your information to you when you return to the site. This cookie will record an anonymous ID for each user, but it will not use the information for any other purpose.
• to enable you to watch videos we have placed on YouTube. YouTube will not store personally identifiable cookie information when you use YouTube’s privacy-enhanced mode.
• If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
• Embedded content from other websitesArticles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
• These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

• Your contact information
• Additional information
• How we protect your data
• What data breach procedures we have in place
• What third parties we receive data from
• What automated decision making and/or profiling we do with user data
• Industry regulatory disclosure requirements

Changes to this Privacy Policy

We may at our sole discretion amend (including without limitation, by the addition of new Terms and Conditions) this Privacy Policy from time to time. You agree to review this Privacy Policy whenever you visit this website for such amendments.